Terms of Service
Last Updated: October 5, 2026
Welcome to Dutra Wash. These Terms of Service govern your use of our website and mobile car wash and detailing services.
By using our website, requesting a quote, booking an appointment, or purchasing services from Dutra Wash, you agree to these Terms.
1. Services
Dutra Wash provides mobile car wash and detailing services in and around Tewksbury, Massachusetts.
Services may include:
Complete Exterior Wash
Interior Cleaning
Wheel & Tire Cleaning
Premium Wash
Other related vehicle cleaning services offered by Dutra Wash
Service availability may vary based on location, weather, vehicle condition, scheduling, and other factors.
2. Quotes and Pricing
Prices and estimates may depend on:
Vehicle size
Vehicle type
Vehicle condition
Level of dirt or buildup
Requested services
Additional labor required
Location
Special requests
Any quote provided before inspecting the vehicle may be considered an estimate.
If additional work is required, Dutra Wash may discuss updated pricing before continuing.
3. Appointments
Customers are responsible for providing accurate contact, vehicle, and location information when booking.
Appointment times may be affected by traffic, weather, previous appointments, or other circumstances beyond our control.
We will make reasonable efforts to communicate significant delays or scheduling changes.
4. Cancellations and Rescheduling
If you need to cancel or reschedule an appointment, please contact Dutra Wash as early as possible.
Repeated last-minute cancellations or missed appointments may affect future booking availability.
Dutra Wash reserves the right to cancel or reschedule appointments due to unsafe conditions, severe weather, equipment issues, emergencies, or other circumstances that may prevent us from safely providing service.
5. Weather Conditions
Because Dutra Wash provides mobile services, weather can affect whether a service can be completed safely or effectively.
Rain, snow, extreme temperatures, high winds, or other weather conditions may require an appointment to be delayed or rescheduled.
6. Vehicle Condition
Customers should inform Dutra Wash of any known vehicle issues before service begins, including:
Loose trim
Damaged paint
Cracked glass
Aftermarket accessories
Electrical issues
Damaged wheels
Existing stains
Torn upholstery
Fragile interior or exterior components
Dutra Wash is not responsible for pre-existing damage or defects that become more noticeable during or after cleaning.
7. Personal Belongings
Customers should remove valuables, important documents, electronics, cash, and personal belongings from the vehicle before interior cleaning begins.
Dutra Wash is not responsible for lost, misplaced, or damaged personal items left inside the vehicle.
8. Access to the Vehicle
The customer is responsible for making sure the vehicle is accessible at the scheduled service time.
If interior services are requested, the vehicle must be unlocked or access must otherwise be provided.
The service area should also be reasonably safe and accessible for our equipment and staff.
9. Water and Power Access
Depending on the service setup, Dutra Wash may require reasonable access to water, electricity, or sufficient space around the vehicle.
Any specific service requirements should be confirmed before the appointment.
10. Results
We aim to provide high-quality cleaning and detailing services.
However, some stains, odors, scratches, oxidation, embedded dirt, brake dust, water spots, or other conditions may not be fully removable through standard cleaning.
Results may vary depending on:
Vehicle age
Surface condition
Previous damage
Type and severity of stains
Length of time buildup has been present
Materials used in the vehicle
Dutra Wash does not guarantee that every stain, mark, or defect can be completely removed.
11. Customer Responsibility
Customers are responsible for providing accurate information about the vehicle and requested services.
Customers should inspect the vehicle after the service and notify Dutra Wash promptly if they have concerns about the completed work.
We will make reasonable efforts to address legitimate service concerns.
12. Payment
Payment is due according to the terms provided at the time of booking or service.
Accepted payment methods may vary.
Any additional services approved by the customer may be added to the final amount due.
13. Photos and Media
Dutra Wash may request permission to photograph completed work for portfolio, website, social media, or marketing purposes.
We will make reasonable efforts not to display personal information, license plate numbers, addresses, or other identifying details without permission.
Customers may request that their vehicle not be used in promotional materials.
14. Website Use
You agree not to use the Dutra Wash website for unlawful, fraudulent, abusive, or disruptive purposes.
You may not attempt to:
Interfere with the website
Gain unauthorized access to systems
Submit false information
Copy or misuse website content
Introduce malicious software or harmful code
15. Intellectual Property
Website content, including text, graphics, branding, logos, design elements, and original images owned by Dutra Wash, may not be copied, reproduced, or used without permission.
16. Third-Party Links
Our website may contain links to third-party websites or services.
Dutra Wash is not responsible for the content, availability, security, or practices of those third-party services.
17. Limitation of Liability
To the extent permitted by law, Dutra Wash will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or services.
Nothing in these Terms is intended to limit rights or protections that cannot legally be excluded under applicable law.
18. Right to Refuse Service
Dutra Wash reserves the right to refuse or discontinue service when:
Conditions are unsafe
A customer behaves abusively or threateningly
The vehicle or service area presents an unreasonable risk
Requested work is outside our available services
Necessary access is unavailable
Other reasonable circumstances prevent safe completion of the service
19. Changes to These Terms
Dutra Wash may update these Terms of Service from time to time.
Changes will be posted on this page along with an updated “Last Updated” date.
Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
20. Contact Us
If you have questions about these Terms of Service, please contact:
Dutra Wash
Tewksbury, Massachusetts
Phone: (781) 219-7697
Email: Washdutra8@gmail.com